When faced with the prospect of a malfunctioning electronic device such as a games console, home computer or television, consumers are often left with few avenues that they can pursue in order to get the product back in working condition. Most often, they will have to wait until the manufacturer’s troubleshooting department (if the product is still in warranty) is open before they can lodge a complaint. The repair or replacement of the device is then entirely in the hands of the manufacturer and can take a while to complete. Techvedic Technologies, a support company from India have come up with a different solution. By utilising their team of technicians who are well versed in the repair procedures of many different types of devices, from phones to televisions and computers, Techvedic Technologies are able to offer customers a rapid relief if their devices should ever break.
By purchasing the most popular product on the online store, the One Year Protection Plan, customers can rest assured that their devices will be repaired quickly in the event of a malfunction. Techvedic Technologies has a dedicated team of technicians, called the XpertCrew that are available 24 hours a day, seven days a week, who will be able to diagnose a problem quickly and assess the best way to remedy the problem. If it is relatively simple, then Techvedic Technologies will issue a response that is easy for the customer to follow when it comes to repairing the device themselves. If that is not possible then by using the software that comes with the purchase of a One Year Protection Plan, the technician will remotely control the failing device and fix it from the operations centre. There is also the option to deploy a technician from Techvedic Technologies directly to the customer’s location, should none of the above methods work. All of these services are available at any time of the day as equipment can malfunction even outside of office hours.
In addition to the emergency service, Techvedic Technologies also provide many software solutions to protecting and optimising computers and other devices as well as a new venture with Dell EMEA UK. This new partnership allows Techvedic Technologies to distribute Dell products that they have chosen themselves so as to reduce the likelihood of a malfunction.